Ecosystem Success Manager

Backed by Multicoin, Delphi, Coinbase, Hudson River, GSR, Flow Traders and angels from LayerZero, Frax, and Anchorage, Sei has 150+ teams from Arbitrum, Avalanche, Polygon, Solana, Aptos, and Sui building ahead of mainnet.

We're a globally distributed team so new team members have the option of full remote work.

Start date: immediate

Comp: competitive

We are seeking an experienced Partner Success Manager to help us grow and scale our ecosystem partner base. As a Partner success manager, you'll be responsible for creating a seamless and rich Partner Journey, driving NPS, partner retention, and up-sell/cross-sell activities.  

This role will be reporting directly to the Head of Ecosystem.

Responsibilities

• Develop a comprehensive partner success strategy that includes proactive outreach and formal business reviews for strategic partners and scalable, efficient service for core partners
• Turn strategies into tactics and deliverables that drive the metrics
• Gather feedback from partners and help incorporate that into product roadmap 
• Act as the voice of the partner throughout the organization, working with Product, Partnerships and Marketing to ensure that partner desires and frustrations are well understood, prioritized and addressed
• Identify opportunities for continuous growth for partners, post product integration
• Implement industry best practices and processes to ensure scalable, repeatable results
• Drive true value for partners and their end users
• Help foster company-wide culture of Customer Success

Requirements

• At least 5 years of experience in a Customer Success Manager or related role
• Exposure to crypto infrastructure business
• Demonstrable revenue growth through cross/up-selling - a “revenue focussed” mindset
• Strong interpersonal skills and the ability to drive results
• Ability to create client focussed strategies, implement them, track performance, and achieve set objectives
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service 
• Accountability and personal organization are essential
• Proven record of driving customer satisfaction and enhancing customer experience
• Experience managing top tier accounts and exec level individuals